Shipping Policy

Shipping Policy

Effective Date: 16 Jan 2025

At Astrolychee, we’re committed to ensuring your order gets to you as quickly and smoothly as possible. Below you’ll find details about our shipping process, estimated delivery times, and related information.

Processing Time

  • All orders are processed within 1-2 business days after payment is received.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be slightly delayed. You’ll be notified via email if this applies to your order.


Shipping Rates & Delivery Times

Domestic Shipping (Australia)

  • Standard Shipping: 3-7 business days 
  • Express Shipping: 1-2 business days

International Shipping

  • We ship to most countries worldwide. Rates and delivery times will vary based on your location and shipping option selected at checkout.
  • Estimated Delivery Times:
    • Standard Shipping: 8-12 business days
    • Express Shipping: 5-7 business days

Shipping costs will be calculated and displayed at checkout.

Free Shipping

We offer free shipping on orders over $75 domestic and/or international. Free shipping is automatically applied at checkout when your order qualifies.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number and a link to monitor your package’s progress.

Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs and import duties, taxes, or fees that may apply in their country.
  • These charges are not included in the shipping cost and must be paid by the recipient.
  • Please check your local customs office for further information.

Lost, Delayed, or Damaged Packages

  • While we take every measure to ensure your order arrives safely, we cannot control delays caused by postal services or customs clearance.
  • If your package is lost or damaged during shipping, please contact us at info@astrolychee.com within 15 days of the expected delivery date. We’ll assist in resolving the issue, including replacements or refunds when applicable.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. We are not responsible for delays or missed deliveries due to incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping or need assistance, feel free to reach out:
📧 Email: info@astrolychee.com

Thank you for choosing Astrolychee!