Privacy Policy

Privacy Policy

Effective Date: 16 Jan 2025

At Astrolychee, we value your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services, regardless of your location.

Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and billing/shipping addresses.
  • Payment details (processed securely and not stored by us).
  • Details about your purchases and interactions with our website.
  • IP address, device information, and browsing activity on our website (collected through cookies).

For GDPR purposes, this information is collected based on your consent, contractual necessity (e.g., processing orders), or legitimate business interests.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and payment processing.
  • Communicate with you about your orders, inquiries, and updates.
  • Improve our website, products, and services.
  • Comply with legal obligations and resolve disputes.

Your Rights

Australian Privacy Rights

Under the Australian Privacy Principles, you have the right to access, correct, or withdraw consent for your personal information.

GDPR (EU) Rights

If you are located in the EU, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing of your data.
  • Data portability (request your data in a structured, machine-readable format).
  • Withdraw consent for data processing.
  • File a complaint with your local data protection authority.

CCPA (California) Rights

If you are a California resident, you have the right to:

  • Know what personal data we collect, how it is used, and with whom it is shared.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal data. (Astrolychee does not sell personal data.)
  • Non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us at info@astrolychee.com

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties, such as:

  • Payment processors (e.g., PayPal, Stripe).
  • Shipping and fulfillment partners (e.g., couriers).
  • Marketing and analytics providers (e.g., email service platforms).

These third parties are required to handle your data securely and only for the purposes outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect data for analytics and marketing purposes.

  • GDPR Notice: By using our site, you consent to the use of cookies unless you opt-out through your browser settings or our cookie banner.
  • CCPA Notice: You can opt-out of cookie tracking by contacting us at info@astrolychee.com

Data Security

We take reasonable steps to protect your personal information, including encryption, secure servers, and access controls.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers are located. We take appropriate safeguards to ensure your data is protected in line with international standards.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or wish to exercise your rights under this policy, please contact us:

📧 Email: info@astrolychee.com

For GDPR inquiries, you can also contact our Data Protection Officer at the email above.

By using our website, you agree to this Privacy Policy. Thank you for trusting Astrolychee!