Frequently Asked Questions! (FAQ)

1. What is Astrolychee?
Astrolychee is a creative brand that offers unique, character-inspired products like coloring books, stationery, and more, designed to spark creativity and imagination.

2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods supported by Shopify.

3. Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping rates and delivery times will vary depending on your location.

4. How long will it take to receive my order?
Orders typically ship within 3-5 business days and arrive in 5-7 business days for domestic shipping or 7-12 business days for international shipping

5. What is your return/refund policy?
We want you to love your purchase! If you're not satisfied, please contact us within 15 days of receiving your order. Visit our Returns & Refunds page for more details.

6. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor its progress.

7. Do you offer bulk or wholesale orders?
Not at this present moment, will update this page once we do!

8. Can I cancel or change my order?
If your order hasn’t shipped yet, contact us immediately at info@astrolychee.com. We’ll do our best to accommodate your request.

9. Do you offer custom products?
We are currently exploring custom options! Stay tuned for updates or let us know what you'd love to see.

10. How can I contact you?
Reach us via email at info@astrolychee.com or through our Contact Us page. We’re happy to help!